Privacy Policy

At The Arc, your privacy is our priority.  We are committed to protecting your privacy at all times, in all situations.  The information we collect about you when you become a donor or constituent, is used to process your order, donation, sponsorship or request for information and referral, and to provide you with appropriate recognition.

How Do We Use the Information We Collect?

When you become a donor of The Arc, we ask you to fill out a form that requests (or we otherwise seek to collect), your name, address and e-mail address, and telephone, as well as some of our programs may collect demographic information such as gender, age, and information about your family.

Your name and address information is used solely to process your sponsorship, donation, order, or request for information and referral.   By policy of The Arc, this information will never be sold, given, rented or traded to others for purposes other than providing you member benefit opportunities.

Your demographic information (gender, age, etc.) is used for several purposes: Demographic information is provided back to our corporate partners (companies that provide member benefit opportunities) in an aggregated way. For example, we may tell a partner that 25% of our members are male, while 75% are female. We never release individual demographics to any party. The Arc also uses demographic information in aggregate terms for reporting purposes – annual reports, funding sources, charity-watch agencies. 

Our Use of Web site Log Files

When you visit our Web site ( we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your usage of the site. To opt out of the collection of this demographic information from Google Analytics Demographics and Interest Reporting, you can use the Google Analytics Opt-out Browser Add-on.

File Security

All employees of The Arc take your personal information very seriously. All employees must learn and obey our security policies. Access to donors’ personal information is limited to key management personnel and our donor services departments. The information is ID and password protected.  Our Web security is reviewed regularly.

Use of Intermediaries

The Arc utilizes the services of intermediaries - United Parcel Service (UPS), FedEx, and various direct mail firms to process and/or send out to our donation renewals, solicitations, newsletters and orders.  To our knowledge, these intermediaries do not store, retain or use the information in any way.

Links to Other Sites

The Arc’s Web site ( contains links to other Web sites. Please note that when you click on one of these links, you may be leaving The Arc site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.


From time to time we may send out email messages soliciting your support, prompting a call to action, or alerting you of what’s new at The Arc. In addition, you may receive communications from us if you have contacted us for a particular reason, and/or to receive the information or service you have requested.

Our Use of Cookies

Cookies are pieces of information that your browser stores on your computer's hard drive which, for some sites, identifies you when you enter. The ability to select or download information on our site is not cookie-driven.

Your Consent

By becoming a sponsor, donor or constituent of The Arc, and/or by using our Web site, you consent to the collection and use of the information you provide to us as described above. If we make any material changes in our privacy practices or in how we use your personally identifiable information, we will post a prominent notices on our Web site prior to implementation of the change.

Refund Policy

All donations to The Arc of Palm Beach County support the mission of the organization to improve the lives of children and adults with developmental disabilities and their families through services, education and advocacy.

The Arc of Palm Beach County manages a number of fundraising initiatives and local programs to make every donation go further to assist children and adults with developmental disabilities. We will carefully consider the needs of the organization and use your gift where we determine it is the most needed. Restricted gifts made by donors to The Arc of Palm Beach County will be used for the purposes for which they were given as long as they fall in line with the organization’s Gift Acceptance Policy. To review this policy, please call the advancement department at 561-842-3213.

For donations made using the website, if you have made an error in making your donation or change your mind about contributing to The Arc of Palm Beach County, we will honor your request for a refund made within 7 days of your donation. To request a refund, please call 561-842-3213 and ask to speak with a representative from the advancement team.

Our Commitment to Our Donors

We will not sell, share or trade our donors' names or personal information with any other entity, nor send mailings to our donors on behalf of other organizations.

This policy applies to all information received by The Arc of Palm Beach County, Inc., both online and offline, on any Platform ("Platform", includes The Arc of Palm Beach County website and mobile applications), as well as any electronic, written, or oral communications.

To the extent any donations are processed through a third-party service provider, our donors’ information will only be used for purposes necessary to process the donation.

Terms and Conditions


All content included on this site, such as text, graphics, logos, photographs, button icons, images, audio clips, digital downloads, data compilations, and software, is the sole and exclusive property of The Arc of Palm Beach County and is protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of The Arc of Palm Beach County, unless otherwise indicated.


The Arc of Palm Beach County’s trade names, trademarks, trade dress, and service marks, including those marks indicated on our website are the sole and exclusive property of The Arc of Palm Beach County including, without limitation, designs, logos, page headers, button icons and scripts ("Marks"). The Arc of Palm Beach County’s Marks and trade dress may not be used in connection in any way not expressly authorized in writing by the The Arc of Palm Beach County or in any manner that is likely to cause confusion among the public, or in any manner that disparages or discredits The Arc of Palm Beach County. All other trademarks not owned by The Arc of Palm Beach County that appear on this site are the property of their respective owners.

License and Site Access

The Arc of Palm Beach County grants you a limited, nonexclusive, nontransferable, and revocable license to access and make personal use of this site and not to download or modify it, or any portion of it, except with express written consent of The Arc of Palm Beach County. This license does not include any resale or commercial use of this site or its contents; any collection and use of any information, images, content or photographs or any derivative use of this site or its contents; any downloading or copying of information for the benefit of another; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of The Arc of Palm Beach County. You may not frame or utilize framing techniques to enclose any Marks, photographs, content or other proprietary information (including images, text, page layout, or form) of The Arc of Palm Beach County's website without express written consent. You may not use any meta tags or any other "hidden text" utilizing The Arc of Palm Beach County’s website name or Marks without the express written consent of The Arc of Palm Beach County. Any unauthorized use terminates the permission or license granted by The Arc of Palm Beach County to access this site. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY The Arc of Palm Beach County ON AN "AS IS" AND "AS AVAILABLE" BASIS. The Arc of Palm Beach County MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. The Arc of Palm Beach County DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM The Arc of Palm Beach County WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. The Arc of Palm Beach County. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.